I may buy another Dell computer, but not from Dell.
I go way back with Dell. I can’t count the number of Dell systems I’ve had over the years. I know there are three Dell desktops in the house, two Dell laptops and 2 Dell tablets. When I was working, we had all Dell equipment, and we were a Dell reseller. They have been good systems.
The story starts in 2008: a waiter at a hotel restaurant in Atlanta skimmed my credit card, and ordered expensive consumer electronic items from about everyone you could imagine, including Dell, Apple, Tiger Direct, etc. – computers, flat screen TV’s—you name it. My credit card company called me up in a couple of hours to see if the activity was fraudulent. I said it was, and I never heard anything more about it.
Fast forward past several Dell systems to this past February. I bought a desktop system from Dell, a high-end home system. I tried to order it online, but I kept getting contradictory pricing information (one page showed the system, and the next page in the checkout was $100 more with no indication of what the $100 was—it was tax, but they never itemized the tax on the check-out pages), so I ended up in online chat with a Dell representative and he persuaded me with a 10% back gift card to finance the system, 6-months no interest. I gave him all the financial information. Time passed and I received a free tablet computer that was part of the promotion on the system, but I never got the Dell order confirmation email. So I went on the Dell site, logged in and found that there was no order listed for me. I found that the system and ship date were listed under my warranty information, but no order. Continue reading